Refund policy

K & U PTY LTD LLC

Return & Refund Policy

Store: hm2x0c-nd.myshopify.com
Email: [email protected]
Effective Date: September 2026

Australian Consumer Rights Statement:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

1. Overview & General Policy

At K & U PTY LTD LLC, we specialize in high-quality home textile products, including tablecloths, table runners, and window curtains. We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your order, we are here to help.

We offer a 30-day return window from the date you receive your order to request a return under our standard change-of-mind policy.

2. Eligibility Requirements for Returns

To be eligible for a change-of-mind return, your item must meet the following criteria:

  • Condition: The item must be unused, unwashed, free from odors or pet hair, and in the exact condition that you received it.
  • Packaging: Must be in the original packaging, including all tags, inserts, ribbons, and labels intact.
  • Proof of Purchase: A receipt, order confirmation email, or order number is required for all returns.

3. Product-Specific Guidelines

Tablecloths & Table Runners

Must be folded neatly in original packaging. Fabric must not show signs of ironing, laundering, food spots, or creasing outside of factory fold lines.

Window Curtains & Drapes

Curtains must not have been hung, altered, or hemmed. Header tape, rings, and grommets must show no signs of usage or installation.

4. Non-Returnable Items

Certain items cannot be returned due to hygiene, customization, or final sale terms:

  • Custom-sized or made-to-measure tablecloths, runners, or curtains.
  • Items marked as "Final Sale" or "Clearance" at the time of purchase.
  • Items that have been washed, altered, hemmed, ironed, or damaged after delivery.
  • Gift cards or promotional voucher purchases.

5. How to Initiate a Return

  1. Contact Us: Send an email to [email protected] with your Order Number, contact information, and reason for return. Attach photos if item is damaged/defective.
  2. Receive Return Approval: Our customer support team will review your request within 1–2 business days and provide a Return Merchandise Authorization (RMA) along with shipping details.
  3. Pack & Ship: Securely package the product in its original packaging. Mail your package to our returns center at: 79 Regent St, Sandy Bay TAS 7005 AU.

6. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon receipt. If your order arrives damaged, defective, or if you receive the wrong item (e.g., incorrect size or color of tablecloth/curtain), please contact us within 7 days of delivery.

  • Photographic Evidence: Please provide photos showing the defect, damage, or wrong item tag along with your order number.
  • Remedy: If verified as faulty or incorrect under Australian Consumer Law, we will provide a prepaid return label and offer a full refund or a replacement at zero additional cost to you.

7. Shipping Costs for Returns

  • Change of Mind Returns: You will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
  • Faulty, Damaged, or Incorrect Items: If the return is due to our error or a statutory guarantee under Australian Consumer Law, K & U PTY LTD LLC will cover all reasonable return shipping charges.

8. Refunds & Processing Time

Once your return is received and inspected by our warehouse team, we will send you an email notifying you that we have received your item and whether your refund has been approved.

  • Approved Refunds: If approved, your refund will be processed promptly, and a credit will automatically be applied to your original method of payment (e.g., credit card, PayPal) within 5–7 business days.
  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account or contact your credit card company, as processing times vary. If you’ve done this and still have not received your refund, please reach out to us.

9. Exchanges

We only replace items if they are defective, damaged, or if an incorrect size was sent. If you need to exchange an item for a different color, pattern, or dimension (due to change of mind), please return the original item for a refund and place a new order on our site.

10. Contact Information & Business Details

For any questions, concerns, or requests regarding our Return and Refund Policy, please reach out to us using the official contact details below:

Company Legal Name K & U PTY LTD LLC
Store URL hm2x0c-nd.myshopify.com
Primary Contact Email [email protected]
Physical Address 79 Regent St, Sandy Bay TAS 7005 AU
Applicable Law Australian Consumer Law (Tasmania, Australia)